Question 1

What is the refund policy?

Accepted Answer

Purchased plans can be fully refunded within 3 days from the payment date if the student has not taken any lessons. After 3 days from the payment date, it is not refundable unless there is a technical issue with the website or a problem with the teacher.Purchased plans can be fully refunded within 3 days from the payment date if the student has not taken any lessons. After 3 days from the payment date, it is not refundable unless there is a technical issue with the website or a problem with the teacher.

Question 2

Validity of lesson packages

Accepted Answer

Most of the packages are only valid for 30 days. After 30 days from the date of payment, lessons automatically expire and cannot be redeemed. However, VIP package is valid for 60 days and the lessons cannot be redeemed after 60 days from the date of payment.

Question 3

Is the payment automatically taken from my credit card or PayPal account every month?

Accepted Answer

No, the payment is not automatically taken from your credit card or Paypal account. Once a package of lessons is expired, a student may purchase another package whenever he/she wants.

Question 4

Booking Policy

Accepted Answer

Students can book their lessons at anytime without worrying about planning their schedule. However, teachers need to block the hours in which they are not available. Teachers can easily manage their schedule by google calendar and it will be automatically updated on the wesbite.

Question 5

Privacy Policy

Accepted Answer

As a registered company "Tangloo international" LLC, we hereby declare that all the personal information of our clients such as, credit card details, personal account details, and profile details are protected and secured under the supervision of experts. The website is secured by a valid SSL certificate. Information of clients is not provided to any third parties without their
prior consent.

For further details: info@tangloo.com
Dated: Sep 23, 2020
"TANGLOO INTERNATIONAL" S.R.L.

Question 6

Cancellation Policy

Accepted Answer

All online lessons can be cancelled and rescheduled before one hour of the original booking.

Question 7

Where are we located?

Accepted Answer

Street. Ismail, 31 office.12. City: Chisinau MD-2001, Republic of Moldova.

Question 8

Accepted Answer

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